Mr Central Heating Reviews

I ordered a boiler package which turned out to be the wrong one (my fault, I did not read the description clearly). It was delivered promptly and when I came home and found it was wrong I got in touch the very next day to let the Sales team know. A couple of calls and emails were passed back and forth and I was able to order the correct one and organise for the wrong one to be collected with the delivery of the right one. It was a smooth process, the ladies on the phone were fantastic and the depot were cheerful and happy to help.
As an industry professional, it is really nice to find a company who are happy to help you with these sorts of things. My refund was processed very quickly. I will be using you for many more products and materials.

Awful company to deal with. DO NOT BUY FROM THEM. HAPPY TO TAKE YOUR MONEY BUT NOT WILLING TO REFUND OR REPLACE FAULTY ITEMS THEY SELL!!!!
Goto any other plumbing/heating merchants. There are plenty of others to choose from.

Mr Central Heating....Where company policies come before customer service.

I see from the other reviews I'm not the only one to have trouble with Tracy the team leader at Head office....Wont be using again

I dealt with the Tamworth branch, who's phone line is insessently engaged with only two lines.
Once I got through the process was super great! I was a bit worried with some of the negative reviews and how the LTD company name appears dormant.
Both Natalie & Rosie were a pleasure to deal with and helped me out, thanks.
8 radiators ordered Friday, 7 delivered monday and one more delivered the following day. Couldn't ask for better delivery.

We were advised to purchase our new radiators for our new extension from this company (Tamworth branch)
The website looks promising as we required a special order colour. There is a link for this with hundreds of colours to choose from. After this point it all went downhill. We made a phone call to discuss our colour and radiator choices. The two ladies we dealt with seemed helpful and said they would phone their London branch to get a price on the colours as they were non standard. We must have made at least 5 phone calls to chase this up over the course of the next 3 or 4 weeks (long enough in my opinion to get a price quote ready) every time we were told they would chase it up. We explained we needed to order asap as the plumber and builders were waiting on this. They were always polite but have never returned our call to deal with our enquiry. We have actually given up and gone elsewhere after not hearing from them after yet another 2 weeks.
Are they that inundated with customer enquiries that they couldn't even let us know there was a hold up/problem? I doubt it. I just feel let down. It doesn't hurt to keep a potential customer updated and phone back as promised. If this is there customer service before actually placing an order I wouldn't like to think what it's like if there was a problem with a purchase! I recommend you avoid and find someone else.

Bought a load of column radiators. Really nice quality delivery service was good also.

Massively disappointed, rang on the Friday to confirm delivery of a boiler for the Monday. Comes round to Monday and they ring to apologise because they’ve sold the boiler so somebody else. Class

I ordered a radiator. Trying to contact them or get anyone to pick up the various call numbers is impossible. Avoid this company!

I bought several radiators, when one goes wrong, they will NOT honour the 10 year guarantee. Head office customer services are offensive to long standing customers like myself. Please DO NOT BUY FROM THEM. If you do, you will regret it. There is NOTHING good about this SHAM company who do NOT honour their guarantees they so readily advertise.

Ordered two new radiators online; despite a delivery advice items were not delivered on due date. Two emails via the ‘Contact Us’ facility on their website and several hours over several days trying to get through to the Tamworth branch, I can get no response.
Don’t buy from Mr Central Heating; their customer service is appalling.

Very bad customer service.
I bought an Vaillant thermostat a week ago and it was not good for my boiler, I've contacted the customer service and sended the picture as I just opened it. They said to send it back but today they send me an email and said they will send the item back because i've put the adress on the box. Very disappointed, in my life this is the first thing happened similar. Even exchange they don't want to do. When you are buying it is good for them when to do refund or exchange they find an excuse. What can I do with the device, and my £118 they don't want to return.

Warranty on products are not honoured they simply ignore you. Buy elsewhere legal scammers

Do not use this company. Sent me a code for free delivery. When I tried to use it three days later it did not work. Telephoned the company who said that it only lasted for 24 hours! I explained that the email I received did not state this and they were completely dismissive.

The customer service department were terrible - if you can get hold of them.
I would definitely NOT recommend them. I ordered a timer for my Glow-worm boiler, had it fitted only to find it was defective, my heating engineer said it didn’t looks like a genuine part.
I contacted Mr Central Heating by phone and then by email and didn’t get a reply for weeks, when I did speak to them they weren’t interested and said I should have it looked at by Glow-worm before they would except a return. I did contact Glow-worm and was told that Mr Central Heating were just being awkward. I had to open a case with PayPal to have it returned and get a refund. Start to finish this wasted 7 week with lots of emails and phone calls for an item that cost less than £50.

DO NOT ORDER..

I placed an order 7 days ago as it said that the item is in stock.

I have now had an email saying your item will be delivered on the 18th of February 2022.

Beware a scam and useless place to order from. I made the mistake of purchasing 1st time from this Cowboy company without checking the reviews.